FAQs
Where is your store located?
We are located in San Francisco, California.
Do you offer international shipping?
Currently, Footifit ships exclusively within the United States. We do not offer international shipping at this time.
What is Footifit Shoes Return Policy?
For detailed information about our return policy please refer to the “Footifit Return and Refund Policy” tab on our website.
What are the estimated shipping times?
- Handling time: 0-2 business days (Monday to Friday)
- Transit time: 6-9 business days (Monday to Friday)
What are the shipping fees?
We offer free shipping on all orders! At footifit, we cover the shipping cost to make your shopping experience hassle-free.
Can I cancel an order?
If you'd like to cancel an order, please contact us at support@footifit.store or via our 24/7 live chat as soon as possible. If your order hasn’t been processed yet, we’ll be happy to cancel it and issue a full refund. If it has already been processed, we will assist you with the return process once you receive the item.
Will I receive a confirmation email when my order is submitted online?
Once you complete your order, you will automatically receive a confirmation email acknowledging receipt of your order.
What if my order tracking is delayed or not updating?
If you encounter any issues with tracking updates, please contact us at support@footifit.store or via live chat. We will investigate the issue and provide you with the most up-to-date tracking information.
How do I start a return?
To initiate a return, contact us at support@footifit.store or through our 24/7 live chat. Our team will provide you with clear instructions to ensure the return process is seamless and easy.
Any product exclusions or restrictions?
All Shoes on sale are final purchases. Please check the product title for any disclaimers indicating if the item is on sale.
If you have any questions, don’t hesitate to contact us at support@footifit.store or through our 24/7 live chat.
Contact Us
For assistance, reach out to our customer support team:
📧 Email: support@footifit.store
📞 Phone No: +14254963245
📍Address: 3717 20th St, San Francisco, California 94110, United States